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Stop Running Banks for Bankers — Run Them for Customers
Today’s retail banks, optimized to process transactions and contain risk, are run for bankers. But to thrive in the future, they need to be run for customers. That means making the bank more than a...
View Article4 Reasons Why Bankers Should Think Like Retailers
We know banks aren’t just like retailers. But consumers are increasingly treating banks that way. They’re looking for the best, or most convenient, hassle-free deal. Banking competitors like PayPal,...
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